General terms and conditions

General Terms and Conditions

Table of contents:

Article 1 – Definitions

Article 2 – Identity of SOLIT

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the cooling-off period

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 – Obligations of SOLIT in case of revocation

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Compliance and additional warranty

Article 13 – Delivery and execution

Article 14 – Duration transactions: duration, termination and extension

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 – Disputes

Article 18 – Additional or deviating provisions

Article 19 – SOLIT quality guarantee

Article 1 – Definitions

In these terms and conditions the following terms shall have the following meanings:

  1. Supplementary agreement : an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these products, digital content and/or services are supplied by SOLIT or by a third party on the basis of an arrangement between that third party and SOLIT;
  2. Reflection period : the period within which the consumer can make use of his right of withdrawal;
  3. Consumer : the natural person who is not acting for purposes relating to his trade, business, craft or profession;
  4. Day : calendar day;
  5. Digital content : data produced and supplied in digital form;
  6. Duration agreement : an agreement aimed at the regular delivery of goods, services and/or digital content over a specific period;
  7. Durable medium : any instrument – ​​including email – that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation or use for a period of time adequate for the purposes of the information and which allows for the unchanged reproduction of the stored information;
  8. Right of withdrawal : the possibility for the consumer to cancel the distance contract within the cooling-off period;
  9. Entrepreneur : the natural or legal person who offers products, (access to) digital content and/or services remotely to consumers;
  10. Distance contract : an agreement concluded between SOLIT and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusive or partly use is made of one or more techniques for distance communication;
  11. Model withdrawal form : the European model withdrawal form included in Appendix I of these terms and conditions. Appendix I does not have to be made available if the consumer has no right of withdrawal in respect of his order;
  12. Distance communication technology : means that can be used to conclude an agreement without the consumer and the entrepreneur having to be in the same place at the same time.

Article 2 – Identity of SOLIT

SOLIT retail

Johan Enschedeweg 60, 1422DR Uithoorn

Phone number: +31623493277

Email address: contact@solitsocks.nl

Chamber of Commerce number: 78222796

VAT identification number: NL861308633B01

If SOLIT's activity is subject to a relevant licensing system: the

information about the supervisory authority.

If SOLIT exercises a regulated profession:

  • the professional association or organization to which he is affiliated;
  • the professional title, the place in the EU or the European Economic Area where it was awarded;
  • a reference to the professional rules that apply in the Netherlands and instructions on where and how these professional rules can be accessed.

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from SOLIT and to every distance contract concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, SOLIT will indicate before the distance contract is concluded in what way the general terms and conditions can be viewed at SOLIT and that they will be sent free of charge to the consumer as soon as possible at the consumer's request.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always invoke the applicable provision that is most favourable to him in the event of conflicting conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If SOLIT uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind SOLIT.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

Article 5 – The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.
  2. If the consumer has accepted the offer electronically, SOLIT will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by SOLIT, the consumer can terminate the agreement.
  3. If the agreement is concluded electronically, SOLIT will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, SOLIT will take appropriate security measures to that end.
  4. SOLIT may, within the legal framework, investigate whether the consumer can meet his payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, SOLIT has good reasons not to enter into the contract, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. SOLIT will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, at the latest upon delivery of the product, service or digital content:
  6. the visiting address of the SOLIT branch where consumers can submit complaints;
  7. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  8. the information about guarantees and existing after-sales service;
  9. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
  10. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
  11. if the consumer has a right of withdrawal, the model withdrawal form.
  12. In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

For products:

  1. The consumer can dissolve an agreement regarding the purchase of a product during a reflection period of at least 14 days without giving reasons. SOLIT may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
  2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
  3. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. SOLIT may refuse an order for multiple products with different delivery times, provided that it has clearly informed the consumer of this prior to the ordering process.
  4. if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or the last part;
  5. in the case of agreements for the regular delivery of products during a specific period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

For services and digital content not supplied on a tangible medium:

  1. The consumer may terminate a service agreement and an agreement for the supply of digital content that is not supplied on a tangible medium for at least 14 days without giving reasons. SOLIT may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state his reason(s).
  2. The cooling-off period referred to in paragraph 3 commences on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content not supplied on a tangible medium if not informed about the right of withdrawal:

  1. If SOLIT has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period will expire twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
  2. If SOLIT has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period

  1. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
  2. The consumer is only liable for any diminished value of the product resulting from the handling of the product which goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any diminished value of the product if SOLIT has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer exercises his right of withdrawal, he shall notify SOLIT of this within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorised representative of) SOLIT. This is not necessary if SOLIT has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
  3. The consumer shall return the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by SOLIT.
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer shall bear the direct costs of returning the product. If SOLIT has not reported that the consumer shall bear these costs or if SOLIT indicates that it shall bear the costs itself, the consumer shall not have to bear the costs of return.
  6. If the consumer revokes after having first expressly requested that the performance of the service or the supply of gas, water or electricity not made ready for sale in a limited volume or specific quantity commence during the cooling-off period, the consumer shall owe SOLIT an amount that is proportional to that part of the commitment that has been fulfilled by SOLIT at the time of revocation, compared with the full fulfilment of the commitment.
  7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity, which have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
  8. SOLIT has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form, or;
  9. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period.
  10. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
  11. he has not expressly agreed, prior to delivery, to the commencement of performance of the agreement before the end of the cooling-off period;
  12. he has not acknowledged that he loses his right of withdrawal by giving his consent; or
  13. SOLIT has failed to confirm this statement from the consumer.
  14. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 – Obligations of SOLIT in case of revocation

  1. If SOLIT makes it possible for the consumer to notify the withdrawal electronically, it will immediately send an acknowledgement of receipt after receiving this notification.
  2. SOLIT will reimburse all payments made by the consumer, including any delivery costs charged by SOLIT for the returned product, without delay but within 14 days following the day on which the consumer notifies SOLIT of the withdrawal. Unless SOLIT offers to collect the product itself, it may wait with reimbursement until it has received the product or until the consumer proves that he has returned the product, whichever is the earlier.
  3. SOLIT uses the same payment method for reimbursement that the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
  4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, SOLIT does not have to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

SOLIT may exclude the following products and services from the right of withdrawal, but only if SOLIT has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

  1. Products or services whose price is subject to fluctuations in the financial market over which SOLIT has no influence and which may occur within the withdrawal period;
  2. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by SOLIT to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;
  3. Service agreements, after full performance of the service, but only if:
  4. the performance has begun with the consumer's express prior consent; and
  5. the consumer has declared that he will lose his right of withdrawal once SOLIT has fully performed the agreement;
  6. Package tours as referred to in Article 7:500 of the Dutch Civil Code and passenger transport agreements;
  7. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, the transport of goods, car rental services and catering;
  8. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;
  9. Products manufactured to consumer specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person; this also includes; handmade and custom-made products.
  10. Products that spoil quickly or have a limited shelf life;
  11. Sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  12. Products which, after delivery, are by their nature irreversibly mixed with other products;
  13. Alcoholic beverages, the price of which has been agreed upon at the time of concluding the contract, but the delivery of which can only take place after 30 days and the actual value of which depends on fluctuations in the market over which SOLIT has no influence;
  14. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
  15. Newspapers, periodicals or magazines, with the exception of subscriptions to these;
  16. The supply of digital content other than on a tangible medium, but only if:
  17. the performance has begun with the consumer's express prior consent; and the consumer has declared that he thereby loses his right of withdrawal.
  18. Cut the label above the cardboard to prevent damage to the sock. Consequences such as holes where the label should be can be prevented. Solit socks cannot be held liable for such errors.

Article 11 – The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. By way of exception to the previous paragraph, SOLIT may offer products or services whose prices are subject to fluctuations in the financial market and over which SOLIT has no influence, with variable prices. This subjection to fluctuations and the fact that any prices stated are target prices are stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if SOLIT has stipulated this and:
  5. these are the result of statutory regulations or provisions; or
  6. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
  7. The prices stated in the offer of products or services include VAT.

Article 12 – Compliance with the agreement and additional warranty

  1. SOLIT guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, SOLIT also guarantees that the product is suitable for other than normal use (the time period of wearing a sock, after each wash, 16 hours).
  2. An additional guarantee provided by SOLIT, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against SOLIT under the agreement if SOLIT has failed to fulfil its part of the agreement.
  3. An additional guarantee is understood to mean any obligation of SOLIT, its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to do in the event that it has failed to fulfil its part of the agreement.
  4. The 'non-sag' of the SOLIT sock refers to a period of 4 weeks/8 washes. After this period, the 'non-sag' is no longer guaranteed by SOLIT.
  5. The socks that are offered with the terms 'Tie Dye', 'Handmade' and other terms indicating a treatment with liquid substances, have been treated with this to distinguish the appearance of the sock. SOLIT socks is not responsible for the damage that can occur as a result of the treatment of the socks. Always follow the steps for use that can be read under 'specifications'.

Article 13 – Delivery and execution

  1. SOLIT will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to SOLIT.
  3. Taking into account what is stated in article 4 of these general terms and conditions, SOLIT will execute accepted orders with due speed but at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this at the latest 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
  4. After dissolution in accordance with the previous paragraph, SOLIT will immediately refund the amount paid by the consumer.
  5. The risk of damage and/or loss of products rests with SOLIT until the moment of delivery to the consumer or a previously designated representative made known to SOLIT, unless expressly agreed otherwise.
  6. It is possible that your order contains an incorrect product. Think of the wrong size, color or model. In that case, you agree to one of the following options: 1. If it concerns 1, 2 or 3 pairs of socks, we will send you the correct pair of socks. You can keep the incorrect socks yourself! 2. If it concerns more than 3 pairs of socks (a 3-pack or more), we ask you to return them at the expense of SOLIT. You will receive a return label by email. If you still want to keep these socks, we offer a 50% discount. The request is at all times to check the socks immediately after receiving your package.

Article 14 – Duration transactions: duration, termination and extension

Cancellation:

  1. The consumer may at any time terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, taking into account the agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate an agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month.
  3. The consumer may terminate the agreements referred to in the previous paragraphs:
  • cancel at any time and not be limited to cancellation at a specific time or during a specific period;
  • at least cancel in the same manner as they were entered into by him;
  • always cancel with the same notice period as SOLIT has stipulated for itself.

To prevent fraud:

  1. The membership is a monthly service where the customer has the right to cancel immediately during the trial period. In order for the conditions to apply, an intention to use the membership is required. If the membership is cancelled within 24 hours after registration, this intention is not met. The trial period starts from the moment the customer has the opportunity to test his/her socks (read: moment of delivery). If the order is cancelled within 24 hours, SOLIT retail reserves the right to cancel the order and refund the purchase amount.

Article 15 – Payment

  1. Unless otherwise specified in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has received confirmation of the agreement.
  2. When selling products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the order or service(s) in question before the agreed advance payment has been made.
  3. The consumer has the duty to report any inaccuracies in payment details provided or stated to SOLIT without delay.
  4. If the consumer does not meet his payment obligation(s) in a timely manner, after SOLIT has informed him of the late payment and SOLIT has granted the consumer a period of 14 days to still meet his payment obligations, if payment is not made within this 14-day period, the consumer will owe statutory interest on the amount still owed and SOLIT will be entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. SOLIT may deviate from the stated amounts and percentages to the advantage of the consumer.

Article 16 – Complaints procedure

  1. SOLIT has a sufficiently well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the performance of the agreement must be submitted to SOLIT fully and clearly described within a reasonable time after the consumer has discovered the defects.
  3. Complaints submitted to SOLIT will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, SOLIT will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
  4. The consumer must give SOLIT at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute resolution.

Article 17 – Disputes

  1. Agreements between SOLIT and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Article 18 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 19 – SOLIT quality guarantee

The SOLIT socks are made from the highest quality materials from Southern Europe and North Africa.

In some cases, the choice of materials may not match the customer's lifestyle or usage.

Team SOLIT has thoroughly tested the socks under various conditions. This shows that an average sock can last at least 3 months with average use. In this case, the sock was worn twice a week, all day long. That makes 24 days of wearing in the entire test period.

Based on this research, SOLIT socks has chosen to compensate socks that show wear for up to 3 months after receipt, or 91 days after receiving the order. After this, wear is expected and it is advisable to fill the sock drawer with new products.

Product categories

Customer Service

Contact Us

Phone number

+316 23493277

E-mail

contact@solitsocks.nl


 

Discounts

6.1. Discount. When you have two or more memberships, you will receive from us an extra pair of socks with your second membership. Just because we appreciate that you are such a fan.  

6.2. Discount on discount. It is not possible to receive more than one extra discount per month outside the above standard. Do you have a discount obtained, the last discount obtained will be settled on the next invoice.

6.3. Friends promotion. All active members can use the friends promotion discount. A friends promotion code can be shared via the account. One discount can be given per month, the number of registered friends has no influence on this and this discount is therefore not carried over to previous months. If the next invoice contains another discount besides the above-mentioned 10% discount, this will be settled on the next invoice.

General

7.1. Age. You must be at least eighteen years of age or the age of majority in your state, region or country to become a member of the SOLIT SOCKS .

7.2. The member who The person who has created a SOLIT SOCKS account and through whose payment method the membership fee is debited (also called the user) has access to and control over the SOLIT SOCKS account. In addition, the user is responsible for all activities that occur through the account. You are responsible for the accuracy of the information you provide to us in relation to your account and to update it as necessary. We may terminate or temporarily block your account to protect you, SOLIT SOCKS or our partners from identity theft or other fraudulent activity.  

 

Other

8.1. Applicable law. These terms of use shall be governed by and construed in accordance with the laws of the Netherlands. These terms shall not limit any mandatory consumer protections you may be entitled to under the applicable laws of your country.

8.2. Customer Support. If you want to know more about our service or need help with your account, you can visit our help and info page. To do this, go to: Frequently Asked Questions .

8.3. Survival of Provisions. If one or more provisions of these Terms of Use are held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected.

8.4. Changes to the Terms of Use. SOLIT SOCKS may change these Terms of Use from time to time. We will notify you at least 30 days before such changes apply to you.

8.5. Electronic Communications. We will send you information about your account (such as payment authorizations, invoices, password changes, changes to your Payment Method(s), confirmation messages and notices) only in electronic form, for example via email to the email address you provided when you registered.

Last updated: 18-01-2025