Ordering and delivery
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SOLIT ships all packages ordered on weekdays before 11:59 PM the same day! Sometimes, DHL orders are delayed. Unfortunately, we have no control over this.
Keep a close eye on your Track & Trace code. Haven't received your order after 3 days? Please contact us!
Is your order a pre-order ? Please note that your entire order will only be shipped on the date of the pre-order delivery!
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SOLIT ships to all European countries. Enter your country of residence during checkout, and shipping costs will be calculated automatically.
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You'll receive a confirmation email approximately 15 minutes after placing your order. Haven't received a confirmation email after 30 minutes? First, check your spam folder. Still no email there? Feel free to contact us so we can send you a confirmation email.
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Currently, the primary delivery option is DHL. They will expand these options in the future!
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If you made a mistake in your order, for example by entering the wrong house number, we can sometimes change it for you. If you discover this has happened, it's important that you contact us as soon as possible. This way, we can ensure the error is corrected as quickly as possible.
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Pay
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Payment at solitsocks.nl
We'd like to make ordering as easy as possible for you. To pay at SOLIT, you can use:
– iDeal
With iDeal you can pay online through the trusted online payment environment of your own bank.
– Klarna
Klarna is one of the most popular deferred payment methods. With Klarna, you can order your products without paying immediately. Ordered your SOLIT socks? Then you don't have to pay for them until 14 days later! Easy, right?
– PayPal
PayPal is a global online payment system that individuals and online stores can use. Link your bank account or credit card and pay with your PayPal account in just a few clicks.
– Bancontact
Belgian customers can easily pay with the physical card linked to credit on a Belgian bank account.
– Apple Pay
Apple Pay is the payment method used by Apple's phone manufacturer. Every Apple user can select this option during checkout. Pay quickly, easily, and securely with the payment cards you've added to your Apple Wallet. Want to know more about Apple Pay? Visit the Apple website.
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Yes, at SOLIT socks, you can pay later with Klarna! Select 'Klarna' during checkout and pay later.
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Discount codes used on orders are distributed evenly across the items as a percentage. Therefore, in the event of a refund, the price of the items including the discount will be refunded.
Exchanges and Returns
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Oops, we made a mistake while packing. We'd be happy to fix this for you! Feel free to contact us and we'll help you right away.
The wrong item can be returned to us using the returns form.
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Returning or exchanging your product at SOLIT is very easy and 100% free!
Go to this link , follow the steps and then take your package to a DHL or PostNL point and send it.
Please keep the Track & Trace code until you are sure we have received your package.
Once we've received and approved your package, the purchase amount will be refunded within fourteen days, but this is usually much faster! The refund will be processed in the same way you paid. Haven't received your purchase amount after fourteen days? Please feel free to contact us.
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Once we receive your package, we'll do our best to refund your purchase price as quickly as possible. This can take up to 8 days, but is usually much faster! You'll receive the refund in the same way you paid.
Still haven't received your refund after fourteen days? Please feel free to contact us. Please have your return order number ready
SOLIT products
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SOLIT socks generally fit true to size. This means you can simply order the same size socks as your shoes, for example. To ensure this, a size chart is included with each product. This shows you exactly how each sock fits.
SOLIT socks contain elastane. This ensures that the sock conforms perfectly to every foot!
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SOLIT socks are made of high-quality fabrics. The material used for each product is listed under "Specifications."
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SOLIT socks are designed so they shouldn't slip down. However, the band may not fit your ankle as it should.
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Our socks are designed for wearing inside shoes or on soft surfaces. They're perfect indoors, but we recommend against wearing them outdoors without shoes or on rough surfaces, such as floors with sharp edges (e.g., rough wooden floors).
Want more tips on keeping your socks in top condition? Then read our blog post explaining how to extend the life of your socks